Shipping policy

Last updated: October 19, 2026

CLTCMXY is operated by Chengdu Yiruandan Trading Co., Ltd., a company registered in China under Unified Social Credit Code 91510108MA6AEFK87N. Orders are shipped from mainland China.

1. Shipping Destinations

We currently ship to the United States, United Kingdom, Canada, and Australia.

Shipping availability for your specific address is confirmed at checkout. We accept delivery addresses supported by our checkout shipping options.

2. Processing and Delivery Times

CLTCMXY travel pillows do not require a personalization or custom-production stage.

Business days mean Monday through Friday, excluding applicable public holidays.

Processing time includes preparing and packing your order. Transit time begins after dispatch. The total estimate includes both stages.

Delivery estimates are not guaranteed dates. Customs inspections, public holidays, severe weather, and carrier disruptions may cause delays. If we become aware of a material delay affecting your order, we will contact you with available information and assistance.

3. Shipping Charges

Standard shipping costs are calculated using the merchandise subtotal after discounts, excluding shipping charges and taxes:

• Orders of US$39.99 or more: Free standard shipping.
• Orders below US$39.99: US$5.99 standard shipping.

Where checkout uses another currency, the equivalent charge is displayed in that currency before payment.

The applicable shipping charge is shown before you complete your purchase. We do not add further shipping charges to an accepted order without your agreement.

4. Import Duties and Taxes

Orders are shipped from mainland China. Any taxes collected by CLTCMXY will be shown at checkout before payment.

Depending on your destination and applicable customs rules, additional import duties, import taxes, or customs clearance fees may be charged by customs authorities or the carrier. Unless explicitly included at checkout, these charges are not included in your order total and are the customer’s responsibility.

For information about potential import charges, please contact your local customs authority before ordering.

5. Order Tracking

Once your order is dispatched and tracking becomes available, we will email your shipping confirmation and tracking information.

Use the tracking link in that email to check your shipment. Initial updates may take time to appear while the carrier receives and scans the parcel.

If you cannot find your shipping confirmation, check your spam folder or contact support@cltcmxy.com.

6. Shipping Address Changes

Please provide a complete and accurate shipping address, including any apartment or unit number.

If you notice an error, contact support@cltcmxy.com as soon as possible. We will try to assist, but address changes cannot be guaranteed once fulfillment or shipping has started.

If an incorrect address requires reshipment, we will explain any proposed additional charge before asking for your agreement, where permitted by applicable law.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, or tracking has not updated for an extended period, contact support@cltcmxy.com with your order number.

We will review the shipment with the relevant fulfillment or delivery provider and explain the next steps.

If tracking shows delivery but you cannot find the parcel, check the delivery location and ask household members, neighbors, or the carrier. Contact us if the parcel remains missing so we can investigate.

A delivery scan does not automatically remove your rights concerning goods you have not received. We will provide an appropriate resolution, including replacement or refund where applicable.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact support@cltcmxy.com with your order number and a description of the issue.

Photographs of the item and packaging can help us investigate. Once the issue is confirmed, we will offer a replacement at no additional cost or a refund. If we require the item to be returned, we will cover the return shipping costs.

Please review our Return & Refund Policy for full details.

9. Returns

You may request a return within 60 days of delivery, subject to the eligibility conditions in our Return & Refund Policy.

Contact us for instructions before sending a return. Our registered business address is not a designated return address unless our support team specifically confirms otherwise.

Returns must be shipped to our designated return address in mainland China. For change-of-mind or personal-preference returns, customers are responsible for international return shipping costs. These costs vary depending on your location and chosen carrier.

Original priority or expedited shipping fees are non-refundable for change-of-mind returns. We do not charge a restocking fee.

For confirmed damaged, defective, or incorrect items, we will cover return shipping costs if a return is required.

10. Contact Us

Brand: CLTCMXY
Legal business name: Chengdu Yiruandan Trading Co., Ltd.
Unified Social Credit Code: 91510108MA6AEFK87N
Email: support@cltcmxy.com
Website: cltcmxy.com

Registered Address:
Room 4, Floor 6, No. 266 Zhiqiang Road
Chenghua District, Chengdu
Sichuan, China

Shipping origin: Mainland China

Please contact us before visiting or sending any returns. Returns must be sent to the designated address provided by our customer support team.