Find answers to common questions about your CLTCMXY travel pillow, orders, shipping, and returns.
Product Questions
How do I wear the CLTCMXY travel pillow?
Place the pillow around your neck and adjust its position for a comfortable fit. Follow the instructions provided with your product, and avoid fastening it too tightly.
Where can I find the dimensions and materials?
Please refer to the product page for dimensions, materials, available options, and other product details.
How do I clean my pillow?
Follow the care instructions supplied with your pillow. If you are unsure how to clean it, please contact us before washing.
Order Questions
I haven’t received my order confirmation. What should I do?
Check your spam or junk folder and confirm that you entered the correct email address at checkout. If you still cannot find your confirmation, contact us with the name and email address used for your order.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and the requested change. We will check whether your order can still be updated or cancelled. Changes may not be possible once shipping has begun.
Shipping & Returns
Where do you ship, and how much does shipping cost?
Please visit our Shipping Policy for supported destinations, shipping charges, and estimated delivery times. Available shipping options and charges are shown at checkout.
How can I check my order status?
Use the order-status link in your confirmation email. If tracking information is available, you can use it to check your shipment’s progress.
What if my order arrives damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging so we can investigate and help resolve the issue.
How do I request a return?
Please read our Return & Refund Policy for eligibility, deadlines, and instructions. Contact us before sending an item back so we can provide the appropriate return instructions.