TERMS OF USE AND CONDITIONS OF SALE
Last updated: October 19, 2026
OVERVIEW
Important – please carefully read and understand these Terms of sale (“Terms” or “Agreement”) before accessing, using, or placing an order through our website. These Terms contain disclaimers of warranties and limitations of liabilities (see Sections 13 and 14). These Terms form an essential basis of our agreement. Please print and retain a copy of this Agreement for your records.
Your use of cltcmxy.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which is operated by Chengdu Yiruandan Trading Co., Ltd., trading as CLTCMXY (“CLTCMXY,” “we,” “our,” or “us”), are governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.
Please review Section 15 for information about resolving disputes. Nothing in these Terms limits any mandatory consumer rights that apply to you.
You can review the most current version of the Terms at any time on this page (https://cltcmxy.com/policies/terms-of-service). We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes binding acceptance of those changes.
TABLE OF CONTENTS
WEBSITE USE
PRIVACY & SECURITY DISCLOSURE
GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
PRODUCTS SOLD FOR PERSONAL USE ONLY
ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
MODIFICATIONS TO THE WEBSITE AND PRICES
PAYMENT
ORDER PLACEMENT AND ACCEPTANCE
SHIPPING
DELIVERY CONFIRMATION
RETURNS AND REFUNDS
SOCIAL MEDIA
DISCLAIMER OF WARRANTIES
DISCLAIMER OF LIABILITIES
DISPUTE RESOLUTION
INDEMNIFICATION
THIRD-PARTY WEBSITES AND LINKS
TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
COPYRIGHT AND INTELLECTUAL PROPERTY
ELECTRONIC COMMUNICATIONS
ASSIGNMENT
NO WAIVER
SEVERABILITY
TERMINATION
ENTIRE AGREEMENT
CONTACT INFORMATION
TERMS OF SALE
1. WEBSITE USE
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.
2. PRIVACY & SECURITY DISCLOSURE
Our Privacy Policy may be viewed at https://cltcmxy.com/policies/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.
3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
All aspects of our Website are protected by applicable copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.
You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing abusive, vulgar, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, federal, provincial or state regulations, rules, laws, or local ordinances; (5) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (6) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (7) submitting false or misleading information; (8) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (9) collecting or tracking the personal information of others; (10) interfering with or circumventing the security features of the Website; or (11) any other unlawful act.
CLTCMXY reserves the right to terminate your access to the Website or any of its services if it determines that you (1) do not comply with these Terms of Sale; (2) provide false, inaccurate, or incomplete information during our registration process; (3) engage in any conduct that would otherwise harm any of CLTCMXY rights or interests in its Website, services, or other property; or (4) for any or no reason whatsoever without prior notice to you. CLTCMXY may take any other actions necessary in this regard or seek any remedies permitted by law.
4. PRODUCTS SOLD FOR PERSONAL USE ONLY
You further agree that any products or services you purchase from CLTCMXY on or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website. Resale of our products outside of authorized channels can result in the product becoming materially different, which may affect safety, efficacy, or the ability to honor warranties or guarantees. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. CLTCMXY products are not intended to diagnose, treat, cure, or prevent any medical condition. They are intended for general wellness and comfort purposes only.
5. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We have made every effort to display as accurately as possible the colors and images of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any color will be accurate.
This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.
6. MODIFICATIONS TO THE WEBSITE AND PRICES
We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to refund, return, or exchange only according to our Shipping and Refund policies as set herein and in our FAQ page, or in your order confirmation.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.
7. PAYMENT
By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.
We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly. Your credit card issuer may give you the right to opt-out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt-out of your credit card’s updating service, you should contact your credit card issuer.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement.
8. ORDER PLACEMENT AND ACCEPTANCE
Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any product or service. We reserve the right to require additional information before processing any order.
9. SHIPPING
Available shipping destinations, charges, and delivery estimates are shown at checkout and in our Shipping Policy at https://cltcmxy.com/policies/shipping-policy. Shipping availability depends on your delivery address. Delivery estimates are not guarantees unless expressly stated.
Please provide accurate contact and shipping information. If you notice an error, contact support@cltcmxy.com immediately. We will try to help, but changes or cancellation may not be possible once fulfillment has started. To track an order, use the tracking information in your shipping confirmation or contact us.
10. DELIVERY CONFIRMATION
If tracking shows delivery but you have not received your order, please contact support@cltcmxy.com. We will review the tracking details and work with the carrier to investigate. A delivery scan will be considered together with other available information and does not override your applicable consumer rights.
11. RETURNS AND REFUNDS
You may request a return within 60 days of delivery by contacting support@cltcmxy.com. Please obtain return instructions and the correct return address before sending an item back. Our registered company address is not necessarily our return address.
For change-of-mind or personal-preference returns, items must be unused, unwashed, clean, and undamaged, with all included accessories. Opening the packaging to inspect the pillow does not affect return eligibility, provided the item meets these conditions. For hygiene reasons, pillows that have been used or washed are not eligible for change-of-mind returns. These conditions do not restrict returns for damaged, defective, or incorrect items, or your rights under applicable consumer law.
Returns must be shipped to our designated return address in mainland China. For change-of-mind or personal-preference returns, you are responsible for international return shipping costs, which vary depending on your location and chosen carrier. Original priority or expedited shipping fees are non-refundable for these returns. We do not charge a restocking fee.
If an item arrives damaged, defective, or incorrect, please contact support@cltcmxy.com within 60 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. Once the issue is confirmed, we will offer a replacement at no additional cost or a refund. If we require a return, we will cover the return shipping costs. For refunds relating to confirmed damaged, defective, or incorrect items, we will also refund any original shipping charges attributable to the affected item.
For returns, we will inspect the item and notify you of our refund approval decision within 3 business days of receiving it. If approved, we will initiate the refund to your original payment method within 2 business days. After the refund is initiated, it usually takes 5–10 business days to appear in your account, although it may arrive sooner. Processing times vary depending on your bank or payment provider.
For complete return instructions, refund details, and cancellation terms, please see our Return & Refund Policy. These time limits and conditions do not restrict your mandatory rights under applicable consumer law.
12. SOCIAL MEDIA
This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, Google+, LinkedIn, or any of the many other available external third-party social media platforms we may use (“Social Media Presence”).
The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of CLTCMXY, and we have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.
13. DISCLAIMER OF WARRANTIES
Nothing in this section excludes our express returns and guarantee commitments or any non-waivable consumer rights. Except where prohibited by law, this website and all products provided are provided on an “as is”, “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose.
We make no, and expressly disclaim any and all, representations and warranties as to the reliability, timeliness, quality, suitability, availability, accuracy and/or completeness of any information on this website.
We do not represent or warrant, and expressly disclaim that: (A) our products, services, information, or other material purchased or obtained through the website will meet your requirements or expectations, or (B) the website or the server(s) that make the website available are free of viruses or other harmful components.
All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or noninfringement of third-party rights, are hereby disclaimed to the maximum extent permitted by applicable law.
14. DISCLAIMER OF LIABILITIES
Nothing in this section excludes liability that cannot lawfully be excluded or limits your mandatory consumer rights. Except where prohibited by law, in no event shall CLTCMXY or any of its officers, directors, shareholders, employees, independent contractors, and/or agents be liable for any indirect, special, incidental, exemplary, consequential, punitive, or any other damages, fees, costs or claims arising from or related to this Agreement, the Privacy Policy, the products, or your or a third-party’s use or attempted use of the website or any product, regardless of whether CLTCMXY has had notice of the possibility of such damages, fees, costs, or claims.
This includes, without limitation, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services or products, or any other indirect, special, incidental, punitive, consequential, or other damages.
This applies regardless of the manner in which damages are allegedly caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), warranty, or otherwise.
If, notwithstanding the limitations of liability set forth above, CLTCMXY is found liable under any theory, CLTCMXY liability and your exclusive remedy will be limited to USD $500.00. This limitation of liability shall apply for all claims, regardless of whether CLTCMXY was aware of or advised in advance of the possibility of damages or such claims.
Some states do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you and you may have additional rights.
15. DISPUTE RESOLUTION
If you have a complaint or dispute relating to your order or these Terms, please contact support@cltcmxy.com with your order number and a description of the issue. We will try to resolve the matter with you in good faith.
If a dispute cannot be resolved directly, either party may seek relief before a court with jurisdiction under applicable law. These Terms do not require mandatory arbitration or waive any non-waivable consumer rights, remedies, or rights to bring proceedings available under applicable law.
16. INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless CLTCMXY, its parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including, but not limited to, reasonable attorneys’ fees, arising out of, resulting from, or in any way connected with or related to (1) your breach of these Terms, the documents they incorporate by reference, or the Agreement; (2) your breach of any representations or warranties in this Agreement; or (3) your violation of any law or the rights of a third-party.
17. THIRD-PARTY WEBSITES AND LINKS
Our Website may include materials from third-parties or links to third-party websites. We are not liable for any third-party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third-party.
18. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
CLTCMXY is pleased to hear from users and customers and welcomes your comments regarding our services and products. You agree that anything you submit or post to the Website and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and that we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form. You agree that any Submission that you provide us is true and accurate in all respects and does not infringe or interfere with the intellectual property rights of any third party. You agree that CLTCMXY may use a Submission, in whole or in part, together with the name of the person submitting it. You agree that Submissions, including testimonials, may be used for any form of advertising relating to CLTCMXY products or services, in printed and online media, as CLTCMXY determines in its absolute discretion. These testimonials do not represent the generally expected user experience.
19. COPYRIGHT AND INTELLECTUAL PROPERTY
Website content, including text, images, videos, designs, logos, and other materials, is owned by or licensed to Chengdu Yiruandan Trading Co., Ltd. or the relevant rights holders and is protected by applicable intellectual property laws. Access to the Website does not transfer ownership of any content or grant permission to use our branding.
You may view and print Website content for personal, non-commercial purposes. Other copying, distribution, modification, or commercial use requires permission from the relevant rights holder, except where permitted by law.
If you believe material on our Website infringes your intellectual property rights, email support@cltcmxy.com. Please include your contact details, identification of the protected work, the URL of the material concerned, and information showing your ownership or authority to act. We will review the complaint and take appropriate action. This contact is not a representation that we have appointed or registered a designated U.S. DMCA agent.
20. ELECTRONIC COMMUNICATIONS
You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.
21. ASSIGNMENT
You may not assign any of your rights under these Terms, and any such attempt will be null and void. CLTCMXY and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of CLTCMXY business is transferred to another entity by way of merger, sale of its assets or otherwise.
22. NO WAIVER
No waiver by CLTCMXY of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by CLTCMXY to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
23. SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
24. TERMINATION
In the event that we terminate this Agreement, Sections 2-5, 12-16, 18-25, as well as any representations, warranties, and other obligations made or taken by you, shall survive the termination of this Agreement.
25. ENTIRE AGREEMENT
These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitute the entire agreement and understanding between you and CLTCMXY and supersedes and replaces any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.
26. CONTACT INFORMATION
Brand: CLTCMXY
Operator: Chengdu Yiruandan Trading Co., Ltd.
Unified Social Credit Code: 91510108MA6AEFK87N
Country of registration: China
Registered address: Room 4, Floor 6, No. 266 Zhiqiang Road, Chenghua District, Chengdu, Sichuan, China
Website: https://cltcmxy.com
Email: support@cltcmxy.com
Please contact us before returning any goods. The registered address above is not a designated return address.